Broadband Subscriber Modem Details
The subscriber is on the phone requesting a dispatch to resolve his response time problem. Wouldn't it be great to immediately view the status and performance of his modem? The Broadband Subscriber Modem Details application is a web-enable system that allows MSO engineers and support technicians to view the current stats and performance of any subscriber modem in the hybrid fiber coax (HFC) network regardless of the manufacturer. It can even provide statistics on customer provided modems. It can also view the status of the user's USB and Ethernet interfaces, the modem registration information, the response time and much more. This application is HIGHLY SCALABLE and can manage from 1,000 to over 100,000 multi-vendor, subscriber modems.
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